Overview

Return & Refund Policy – glamorajewellery

At glamorajewellery, we strive to ensure customer satisfaction with every purchase.

Return Window

We offer a 7-day return and exchange policy from the date of delivery.
If 7 days have passed, we cannot offer a return or refund.

Eligibility for Returns

To be eligible for a return:

• Item must be unused, unworn, and in original condition
• Must include original packaging, tags, and invoice
• Product should not show any signs of damage or usage

Non-Returnable Items

The following items are not eligible:

• Customized or personalized jewellery
• Earrings (for hygiene reasons)
• Sale or discounted items
• Gift cards

Damaged or Defective Products

If you receive a damaged/defective item:

• Contact us within 48 hours of delivery
• Share clear photos/videos as proof

👉 We will provide free replacement or full refund

 Refund Process

• Once we receive and inspect the product, we will notify you
• If approved, refund will be processed within 5–7 business days

Refund Mode:

• Prepaid orders → refunded to original payment method
• COD orders → refunded via bank transfer

 Exchanges

We only replace items if they are:

• Defective
• Damaged

To request an exchange, contact us via email.

Return Shipping

• If the product is defective/wrong → we bear shipping cost
• Otherwise → customer bears return shipping cost

We recommend using a trackable courier service.

Return Address

Return your product to:

Contact Us

For return/refund queries:

• Email: support@glamorajewellery.com
• Phone: +91 7049215815

We offer a 7-day return and exchange policy from the date of delivery. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in original condition
• Must be returned with original packaging, tags, and invoice
• The product should not show any signs of damage or use

Non-Returnable Items

The following items are not eligible for return/refund:

• Customized or personalized jewellery (e.g., name pendants, engraved items)
• Earrings (due to hygiene reasons)
• Items purchased during sale/discount offers
• Gift cards or digital products

 Damaged / Defective Products

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Share clear photos or videos as proof
• We will arrange a replacement or full refund

Refund Process

• Once your return is received and inspected, we will notify you via email
• If approved, your refund will be processed within 5–7 business days
• Refund will be credited to your original payment method

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• If still unresolved, contact us at: support@glamorajewellery.com

 Exchanges

We only replace items if they are:

• Defective
• Damaged

To request an exchange, email us at:

Gift Returns

• If the item was marked as a gift, you’ll receive a store credit
• If not, refund will be issued to the original buyer

Return Shipping

• Customers are responsible for return shipping charges
• Shipping costs are non-refundable
• We recommend using a trackable courier service

Need help?

For any questions related to returns and refunds:

Email:glamorajewellery.com